Over Twenty Years Of It
We have been doing this since 2004. Long enough to have seen most problems before, and long enough that a good many of our customers have been with us for years rather than months.
The Answer Since 2004
For over twenty years, 42 ITS has kept computers, networks and phones working — for blue chip companies with sites across the country, for one-man bands, and for everyone in between. Whatever size you are, the problem gets the same attention.
The approach has not changed in all that time: answer the phone, turn up when we say we will, and fix it properly.
Why People Stay
Across A Large Part Of The UK
We work on site across a large part of the UK, and remotely anywhere there is an internet connection. Being out of town means we can get to clients quickly and meet contractual call-out time promises — and if you would rather come to us, there is no parking problem.
All Of It, Not Just The Computers
Repairs and installations, networks and cabling, wireless, backups, domain names and telephony. One number to ring whichever part of it has stopped working — and one company that understands how the pieces fit together.
Plain Answers
Our friendly helpdesk covers operating systems and end-user applications, staffed by people with many years of experience in IT. You will get an explanation you can act on, without the jargon.
No Job Too Big Or Too Small
A corporate network with users across several sites, or a single laptop that will not start. Both get answered, and both get fixed. Nobody is too small to be worth helping, and nothing is too big to take on.
90 Days’ Warranty
Every service we carry out is covered for 90 days. If something we have worked on is not right, we come back and put it right.
We Are Committed to Exceptional Customer Service and Getting the Job Done Right!
We fully appreciate the need to identify, source and maintain IT hardware and software to meet exact requirements. This is what 42 ITS support services do. The solutions we provide can be tailor-made, are highly responsive, and are delivered in the most effective ways.
We work on site across a large part of the UK, and remotely wherever you are — whichever gets you working again soonest.
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Frequently Asked Questions
My computer doesn’t turn on, what can I do?
First check the computer’s power lead to make sure it is completely plugged into the wall socket. If you are using an extension, make sure it is completely plugged into the wall socket and that the power switch on the extension is turned on. Some extensions also have a built-in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
What do I do when my computer crashes?
There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it; it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.
What can I do if my hard disk fails?
As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact 42ITS — this is a job for the professionals.
How do I get my PC into safe mode?
To get into the Windows 7 / 10 safe mode, as the computer is starting up press and hold your “F8” key, which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.
I can’t use a file as it’s being used by Windows?
Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into safe mode and delete the files.
Is it safe to turn off a Windows computer without shutting down?
Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.
Having computer issues?